Service

Pay as is most convenient for you

Pay immediately with Klarna:
Lightning-fast transfer with bank card etc.

By eps transfer:
You can also pay by eps transfer here

Via credit card:
We charge with Visa, Mastercard and American Express. The amount is reserved when the order is received. The amount will only be deducted from your credit card when the goods are shipped.

Via PayPal (express checkout also possible):
In our webshop you can conveniently pay with PayPal and, if you need it very quickly, you can also use PayPal's express checkout.
    And a whole lot more!
    Shop pay, Brieftaschen (Apple Pay, Google Pay, Amazon Pay*), Ideal, Bancontact

    *Available Soon

    To protect against the credit risk, we reserve the right to exclude certain payment methods in individual cases. All prices incl. statutory VAT.

    gift service

    Gift wrapping:

    On request, we can wrap almost all items with exclusive gift paper. Only €5.

    For this you only need the option:
    "Gift service with individual greeting"
    to be chosen. Your gift will then be wrapped and under "Notes" you can add a greeting to make your acquaintances, friends or significant other happy.

    Gift shipment - no extra charge:

    We deliver when and where you want within Austria.
    All you have to do is select the option "Normal".

      Delivery and returns

      Delivery within Austria:

      Standard delivery: in 3 - 4 days

      Shipping flat rate for postage and packaging see shipping (below)

      Forwarding goods: Delivery in approx. 4 - 7 days
      Due to the dynamic development of Covid-19, delivery can temporarily only be made free domicile, but not to a desired installation location within a building.

      return

      Currently our online shop does not offer the possibility to return products and goods, but this possibility will be available soon!

       

      Delivery outside of Austria:

      Delivery to the states of the European Economic Area, Andorra, Liechtenstein, Monaco, Norway, Iceland, Switzerland and Vatican City:
      Shipping flat rate for postage, insurance and packaging €16.

      Delivery to other countries**:
      Shipping flat rate for postage, insurance and packaging €40.

      ** Albania, Argentina, Australia, Bahamas, Bahrain, Barbados, Bosnia-Herzegovina, Brazil, Brunei, Canada, Chile, China, Japan, Cape Verde Islands, Japan, Kuwait, Malaysia, North Macedonia, Mexico, Qatar, Moldova, Montenegro, New Zealand, Oman , Peru, Philippines, Serbia, Singapore, South Africa, South Korea, Thailand, Turkey, Uruguay, USA, United Arab Emirates and Venezuela.

      Freight forwarding goods are only shipped to Austria, Shipped to Germany, Switzerland, France and the Netherlands.

       

      VAT and customs:

      EU internal market:
      The prices quoted are total prices that include statutory sales tax.

      EFTA countries and third countries:
      We deduct the applicable VAT from the stated gross price. The delivering post charges the customary VAT rate for the country. Additional duties may apply.

        Do you have questions about deliveries outside of Austria? The Venogift service team is happy to help you. The Venogift service team is happy to help you. You can reach them via the Online-Support, or by email at: support@service-venogift.at

        Shipment

        Shipping within Austria:

        Name of the Rates Condition Price
        Parcels over 1 kg 1.01kg–2kg € 3,99
        Parcels over 2 kg 2.01kg–3kg € 4,99
        Parcels over 3 kg 3.01kg and more € 5,99
        Standard 0kg–1kg € 3,99
         

         Shipping within Switzerland:

        Name of the Rates Condition Price
        Parcels over 1 kg 1.01kg–2kg € 4,99
        Parcels over 2 kg 2.01kg–3kg € 5,99
        Parcels over 3kg 3.01kg and more € 7,99
        Standard 0kg–1kg € 4,99


        Shipping within Germany:

        Name of the Rates Condition Price
        Parcels over 1 kg 1.01kg–2kg € 4,99
        Parcels over 2 kg 2.01kg–3kg € 5,99
        Parcels over 3 kg 3.01kg and more € 7,99
        Standard 0kg–1kg € 3,99

        Near shipping zone Europe: Belgium, Bosnia and Herzegovina, Croatia, Czech Republic, Denmark, France, Hungary, Italy, Netherlands, Poland, Serbia, Slovakia, Slovenia, Spain, United Kingdom 

        Name of the Rates Condition Price
        Parcels over 1 kg 1.01kg–2kg € 7,99
        Parcels over 2 kg 2.01kg–3kg € 8,99
        Parcels over 3 kg 3.01kg and more € 9,99
        Standard 0kg–1kg € 7,99

        Remote shipping zone Europe: Albania, Bulgaria, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Moldova, Montenegro, Portugal, Romania, Sweden, Ukraine, Turkey

        Name of the Rates Condition Price
        Parcels over 1 kg 1.01kg–2kg € 8,99
        Parcels over 2 kg 2.01kg–3kg € 9,99
        Parcels over 3 kg 3.01 kg and more € 10,99
        Standard 0kg–1kg € 8,99

        Shipping within: Andorra, Liechtenstein, Monaco, Norway, Iceland and Vatican City

        Name of the Rates Condition Price
        Parcels over 1 kg 1.01kg–2kg € 7,99
        Parcels over 2 kg 2.01kg–3kg € 8,99
        Parcels over 3 kg 3.01kg and more € 10,99
        Standard 0kg–1kg € 7,99
         

         Shipping within: Rest of World:

        Name of the Rates Condition Price
        Delivery to other states 0kg–1kg € 39,99
        Delivery to other states over 1kg 1.01kg–2kg € 42,99
        Delivery to other states over 2kg 2.01kg–3kg € 45,99
        Delivery to other states over 3kg 3.01kg and more € 48,99

        Product Guarantee

        Half a year guarantee. Free of charge

        The Venogift guarantee is valid for six months from the date of invoice. Your statutory warranty claims remain unaffected.

        If quality defects occur with your product despite proper use, we will immediately arrange for a free repair, a replacement or a refund of the purchase price, at our discretion. The only exceptions are wearing parts.

        Simply send the defective product together with a copy of the invoice to the guarantor:

        Venogift
        warranty processing
        Bahnhofstrasse 24/45
        8054 Graz


        We take care of everything else.

         

        Do you have any further questions? The Venogift service team is happy to help you. You can reach them via the Online-Support, or by email at: support@service-venogift.at

         

        And always applies: Even after the guarantee period, we are there for you.

        Only your satisfaction decides!